COVID-19 FAQ

Updated June 13, 2020

General

Q: Is camp happening this summer?

A: Yes, we are officially running camp at our Riverdale, Upper East Side, and Inwood locations! Camp has been cancelled at our Upper West Side and Inwood locations. Our Park Slope location is pending due to enrollment. To learn more, click here.

Q: What can you tell us about the health & safety adjustments you’re making for this summer in response to COVID-19? 

A: The health and safety of our kids, families, staff, and broader Kids in the Game community are top of mind. Some of the many things we’re keeping an eye on will be:

 

  • Staggered or longer check-in times & outdoor check-in 
  • Regular temperature and health screens of campers and staff 
  • Decreasing group sizes & camper/ staff ratios
  • Increased frequency of hand-washing, especially around meal times and bathroom breaks (like we do with water breaks!)
  • Creative programming aimed at reducing the amount of physical contact and shared items
  • At this stage off-site field trips to a venue have been canceled, but we are looking into having on site vendors run special events as well as virtual field trips to fill this gap
  • PPE for staff members
  • Staggered and longer sign-out times
  • Increased frequency of cleaning and disinfecting of sinks and water fountains
  • Limiting camp visitors
  • Lunch time held in other spaces other than cafeteria  
  • Safe transition procedures within the camp space

Q: Should I consider switching to a later session in the summer?

A: At the moment, no need! We are delaying the start of camp to July 6th to expand our training program and give NYC a little extra time to open up. If you were registered for Session 1, you will receive a full refund issued next week. If you would like to transfer this registration to another camp or a later week in the summer, you are welcome to let us know by 6/20. If we don’t hear from you before 6/20, we will process your refund.

Q: Are you really going to be able to effectively promote social distancing in your facility? How can groups effectively manage during these unprecedented times?

A: It is unrealistic to say that we can keep kids 6 feet apart, 100% of the time; this just isn’t possible to control. However, we can control a number of factors, such as the spaces we use, the activities we run, and our group sizes. We do feel that with these adjustments from years prior, we can help to reduce the risk of transmission.

Q: What activities can we expect to see with all of these new guidelines?

A: There are dozens of non-contact games and sports we can play to keep us plenty busy this summer. Most of the Kids in the Game ‘Games Book’ can be modified for social distancing. We’ll be utilizing different ‘zones’ throughout the gyms, classrooms, and fields at our disposal, focusing on more individual skills and training, and using poly spots and other markers for kids to know where to stand. These are just a few of the ways we are looking to reduce physical contact. 

The careful and creative use of equipment will also help us keep campers active and engaged. Our theme weeks are still in place, and we’re hard at work to make sure they are just as much fun as usual! 

Q: With the smaller group numbers and ratios, is it still possible for kids to be with their friends and request to be in the same group?

A: Yes! As always, we do our best to make sure friend requests are met. Make a note in your UltraCamp account, or shoot us an email and we’ll start the planning. 

Q: What is your plan for campers and staff – sanitation procedures?

A: We are working closely with each camp’s host-site building maintenance and cleaning crews to build a plan and routine to keep the space clean this summer. We will be sharing more details about which EPA approved disinfectants we will be using and at what frequency once our plans are confirmed. 

Q: What is your plan for pick up and drop off?

A: While we’re still firming up the details with the host buildings and the NYC Department of Health guidelines, we are first looking to utilize more doors to reduce lines and gatherings. We are also looking to extend pick up and drop off times, and we will explore staggering times to reduce the number of families who need to gather at the front of the building.

Q: What are your plans for trip and transportation procedures?

A: Field trips this summer are off the table. We are still awaiting more information about swimming and the pools we typically use, and this varies depending on location. Making sure that we are using safe spaces and not traveling on the subway is going to be a priority. We do want to maximize safe time outside in the parks, and we’ll be working with the Parks Department on what that will look like in the coming weeks

Q: Is the lunch procedure going to be different?

A: It sure is. To reduce the number of campers in the cafeteria, we’ll likely use classrooms and/or stretch the times of our lunch hour so that fewer campers are using one particular area. We’ll also ramp up cleaning procedures, hand washing protocols, and how and where we store camper lunches. 

Q: We want to register for camp, but we’re obviously unsure what the coming months hold. What should we do?

A: We understand that every family has to make their own decision about camp this year – we’re living in a different environment. However, you can trust that if camp is a fit for you this summer, we will be ready to have an amazing summer for your children in a safe environment. We do expect to have lower caps on enrollment this year, so we encourage you to sign up as soon as you are comfortable. If you’re unsure about anything in particular, please give us a call or shoot us an email! We’re happy to talk through the details to make sure camp feels right for your family.

Health and Safety

Q: How will you determine if it is safe to open?

A: As an American Camp Association accredited camp, we are in close communication with the camp community and the NYC Department of Health as we continue to prepare for a safe summer camp season. Together, we’re actively discussing the latest updates and guidance from the Centers for Disease Control and Prevention, the World Health Organization, and our local governing bodies. Ultimately, the NYC Department of Health will share local guidance that will govern permitted day camps in New York. We will continue to monitor this information and guidance closely as we get closer to our Summer Camp start date. 

 

All of us are still discovering what the best practices will look like come June 29th, and we will continue to update our policies as we get closer to camp. The bottom line is that camp will have a different set of procedures this year to keep kids and staff safe, but the spirit of camp won’t change.

Q: I’m concerned about not being able to get my child’s Physician’s Exam Form turned in by the time forms are due. What can I do?

A: Our usual deadline to submit medical forms is 2 weeks before camp begins. While this year we understand that is not realistic, we have extended our deadline to the day camp starts. In an effort to help our team, we do ask that you submit these forms to us as soon as you are able to! This will give our Health Directors plenty of time to review the forms in detail before your child attends camp, and it will help reduce the amount of time and interaction at drop off on that first day.

We know that in-person physician appointments may be difficult at this time; so, as an alternative, we encourage you to schedule a telehealth visit with your child’s physician.

 

This year, we’ve made it easier than ever to submit your camper’s medical forms!

  1. Upload your print copy directly to your Summer Camp Account.
  2. Email a digital version to info@kidsinthegame.com with the subject line “2020 Health Form”
  3. New This Year! Have your physician fax it directly to us! Our fax number is: 917-525-4372.

*Please note, we are unable to admit any camper or staff into camp who does not have an updated health form on file — this is a guideline coming directly from the Department of Health that we are required to follow. You need it to come to camp, no exceptions.

 

Q: Will you still have open swim and swim lessons?

A: At this time, we are unable to offer swimming at all of our locations. While we’ve been working closely with our swim partner Physique to stay up to date and we’ve been doing our very best to make sure swimming is an option, swimming updates are as follows:

Riverdale – This location has been approved for swimming with adjustments to ensure health and safety.

 

Upper East Side, East Village & Park Slope – At this time we will not be swimming until further notice, but we will try to attempt to swim later in the summer according to CDC, ACA and DOH guidelines.

 

Inwood & Upper West Side – Camp is officially cancelled at these locations.

 

Q: What do pre-existing medical conditions mean for camp this year? (child specific)

A: As with any summer camp experience, first and foremost we want to ensure that all campers are healthy enough to participate in a physically active camp environment. This summer is no different! If your camper has a pre-existing condition that may put him/her at a higher risk, please consult your child’s physician or a medical professional first. 

Once cleared for a physically active camp experience, our camp health directors will want to hear from you! The more we know about your campers health the better.  Please share any details that may not be captured in the typical physical form and expand upon ways we can best stay in tune with your campers health to keep them safe.

Financial Assistance

Q: I’m registered for Riverdale, Upper East Side, East Village, or Park Slope, but I’m still not sure about camp. What is the cancellation policy if I decide to cancel?

A: We recognize that every family is in a unique position this summer to decide if camp is right for them or not. To remind you of our policies and key dates, please use this as a guide for what to do next. 

Refund now – If you are sure you want to cancel and receive a refund, you’re welcome to let us know. You will receive the full amount paid, minus $100/week in deposits, if this is done before June 20th.

Rolling registration to 2021 – If you are sure you want to cancel for Summer 2020 and push your weeks to Summer 2021, you will not lose your deposit. You may have to pay the difference in any camp tuition next year, although the price increase is usually nominal. As we navigate this difficult time, we would be grateful if you would consider this option before requesting refunds. 

*You can transfer to next year and if you cancel later on but before June 15, 2021, you’ll receive a refund minus the $100/week deposits.

If you have any questions on your decisions above, please shoot us an email and we can work through it with you. We’re in a very difficult position as a small, local business, and appreciate the teamwork and partnership as we lean on each other. 

 

Q: I was registered for Inwood / Upper West Side camp. What are my options?

A: To our families who have been with us for many summers and to those who this was going to be your first – we fully share this disappointment with you and are beyond grateful for your support through the recent weeks and months. We have outlined the following options for your paid tuition this summer and ask that you please complete this form to let us know your decision.

 

Q: If you have to cancel camp in the middle of the summer or for a certain number of days because of COVID-19, will I get a refund?

A: Yes, absolutely. We understand this is a risk and something our families are worried about. You would receive a refund for the days or weeks missed.  

Q: My family is experiencing financial hardship, and we didn’t apply for financial assistance. Can I still apply?

A: Absolutely. We understand COVID-19 has presented everyone with unique and challenging circumstances. Although we cannot make any promises around camp funding and scholarships, we are trying our best to accommodate all of our families for Summer Camp 2020. Please email info@kidsinthegame.com with the Subject “Scholarship Application” for more information. 

Q: How can I support Kids in the Game right now?

A: We have experienced significant financial loss over the past two months with the immediate suspension of our school programs and spring sports seasons. With camp season also in flux, we expect lower enrollment and much higher costs – as a small business, we’re feeling it.  We are deeply grateful for any support right now. If you are not planning to come to camp and are willing to donate your tuition let us know, or please click here to donate, and label your gift “Kids in the Game COVID-19 Support”. We want to keep up the fight and continue providing programs for years to come. A sincere thank you from everyone at Kids in the Game. 

What other questions are on your mind? Please submit them here, and we will do our best to answer questions with whatever information we have in this quickly changing environment.